Booking & cancellation terms.

Accounts and bookings.

Account holders must be adults. You must be the learner's parent or authorised guardian when creating a child profile. Check the grade, subject, timetable, duration and price before booking. All lesson times are displayed in Kenya time, EAT (UTC+3).

Payment and confirmation.

Reservations are held for twenty minutes. A place is confirmed after payment verification. Group prices cover all lessons listed for the programme. If a payment arrives after a reservation expires, our team reviews it before allocating a place or arranging a refund. Do not pay again if your phone was debited and the booking remains unconfirmed; contact support.

Cancellation and refunds.

You can cancel an unpaid reservation. For a paid booking, cancellation at least 12 hours before the first lesson creates a refund request. A group programme is booked as a complete programme; cancellation applies to the entire booking. Approved refunds are processed by our team. Contact support for requests within the cancellation window, missed lessons or exceptional circumstances.

If TutorKE or a tutor cannot deliver a confirmed lesson, contact support to arrange an appropriate replacement or refund. Connectivity problems are reviewed using the circumstances and available attendance records.

Participation.

Join on time using an appropriate device and internet connection. Treat tutors and other learners respectfully. Do not share classroom credentials, record participants without permission, or distribute other learners' work or private information.

Learning outcomes.

Tuition supports learning and practice. Individual progress depends on many factors; specific marks, examination results or admissions outcomes are not guaranteed.

Questions and concerns.

Use the support page to raise a booking dispute, payment question or safeguarding concern. Include the booking reference and relevant details.