A good lesson starts
with feeling ready.
From your first booking to the next piece of homework, here's how learning happens on Tutorke.
From booking to breakthrough.
- Add your learner.
Create your account, then open My learners to add the learner's first name and grade and provide guardian consent. Choose a suitable tutor or small-group programme.
- Book and pay with M-Pesa.
Choose the learner and confirm the lesson details. Enter your M-Pesa phone number and complete the prompt on your phone. Keep the booking page open until the payment is confirmed. If your phone was debited but the status hasn't updated, contact support before paying again.
- Get ready before the lesson.
Try the equipment check. Allow microphone access when prompted, use headphones if available and prepare a notebook. A guardian should help younger learners join and be available for support.
- Join from My lessons.
Open the lesson in your account up to 10 minutes before its start. If more than one of your learners is booked, choose who is joining. Select Join classroom, check devices in the prejoin screen and enter. Microphone and camera start off; turn on the microphone when speaking. Use Raise hand to ask a question.
- Keep practising afterwards.
Leave the classroom and read the homework and individual feedback on the lesson page. Submit a typed answer or upload a PDF, JPG or PNG up to 5 MB. The lesson conversation is shared with all booked parents in a group class; keep personal information out of it.
A little help when you need it.
My camera or microphone is blocked.
Use your browser's site permissions to allow the camera and microphone. Check the device selector in the classroom, close other apps using the device and rejoin. Your operating system may also need to allow access. Try the equipment check before the next lesson.
I cannot hear anyone, or there is an echo.
Check the device volume and selected speaker, and ask the tutor whether their microphone is on. Use headphones. If two devices are in the same room, keep only one device's microphone and speaker active. You can play a test tone on the equipment-check page.
The connection is slow or keeps dropping.
Turn your camera off, close downloads and other video apps, and move closer to Wi-Fi or try a stronger connection. Keep the lesson tab open while it reconnects. If the call ends, join again from the same lesson page. Rejoining is allowed during the classroom's access window.
The Join button is unavailable.
Classrooms open 10 minutes before the scheduled start and close 5 minutes after the end. Check the Kenya time shown and refresh when the opening time arrives. Families need a confirmed paid booking. A cancelled lesson cannot be joined. Contact support if a payment is awaiting review.
I cannot share my screen.
Screen sharing is available to tutors and administrators using a supported desktop browser. Mobile browsers can view a shared screen but cannot start sharing. Check your browser and operating-system screen-recording permissions. Learner screen sharing is disabled in Tutorke.
Who can see messages and homework?
The lesson conversation is visible to the tutor and all parents booked into that lesson. Families can access their own learners' homework and individual feedback. Use support for sensitive matters. Classroom recording and in-call text chat are disabled.