A quick camera & sound check.
Try your equipment here before your lesson. This preview stays on your device and is not recorded or uploaded. No classroom is opened.
Just you, getting ready.
Select a test below. Your browser will ask for permission.
Equipment not responding?
My camera or microphone is blocked.
Use your browser's site permissions to allow the camera and microphone. Check the device selector in the classroom, close other apps using the device and rejoin. Your operating system may also need to allow access. Try the equipment check before the next lesson.
I cannot hear anyone, or there is an echo.
Check the device volume and selected speaker, and ask the tutor whether their microphone is on. Use headphones. If two devices are in the same room, keep only one device's microphone and speaker active. You can play a test tone on the equipment-check page.
The connection is slow or keeps dropping.
Turn your camera off, close downloads and other video apps, and move closer to Wi-Fi or try a stronger connection. Keep the lesson tab open while it reconnects. If the call ends, join again from the same lesson page. Rejoining is allowed during the classroom's access window.
The Join button is unavailable.
Classrooms open 10 minutes before the scheduled start and close 5 minutes after the end. Check the Kenya time shown and refresh when the opening time arrives. Families need a confirmed paid booking. A cancelled lesson cannot be joined. Contact support if a payment is awaiting review.
I cannot share my screen.
Screen sharing is available to tutors and administrators using a supported desktop browser. Mobile browsers can view a shared screen but cannot start sharing. Check your browser and operating-system screen-recording permissions. Learner screen sharing is disabled in Tutorke.
Who can see messages and homework?
The lesson conversation is visible to the tutor and all parents booked into that lesson. Families can access their own learners' homework and individual feedback. Use support for sensitive matters. Classroom recording and in-call text chat are disabled.