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 Form 1 Business Studies: Satisfaction on human wants online lessons

Characteristics of services.

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Answer Text:
Characteristics of services.
-They are intangible: services are actions and cannot be seen or touched
-High perishable: Cannot be stored for future use.
-Quality varies: services cannot be standardized. They vary with the service provider.
-Services cannot be separated from the owner.
-The price paid is for experience or effect felt but not for ownership.


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