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 Form 3 business studies revision questions and answers set 4

Explain five unique characteristics of services.

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Answer Text:
- Are intangible-cannot be touched or felt because they are immaterial.
- Cannot be stored-they are perishable hence cannot be kept for future use.
- Quality cannot be standardized-services are variable overtime or from one provider to the other.
- Inseparable from the provider-services cannot be transferred from one person to another.
- Cannot be seen-services are inform of action and immaterial hence cannot be seen