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 Form 2 business studies: Communication online lessons

Barriers to effective communication .

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Answer Text:
Barriers to effective communication .
I. Language used: the language used by the sender should be known (understood) by the recipient so that communication can take place
II. Poor Listening: the effectiveness of communication will depend
on the willingness of the recipient to listen keenly
III. Negative Attitude: Attitude refers to the feelings of the communicating parties towards each other. It is important that there exists a mutual feeling of trust and respect between the parties.
IV. Poor Timing: poor timing leads to breakdown in communication , therefore for effective
communication to take place the message must be sent and received at an appropriate time,
V. Wrong medium: the medium used to communicate must be appropriate for the message being conveyed.
VI. Emotional responses: emotional responses such as those resulting from hunger or excitement may lead to distortion of message.
VII. Ambiguities: it occurs when the sender express in a manner which leads to wrong interpretation.
VIII. Noise: it refers to any disturbing sounds which interfere with concentration or listening ability of the recipient.


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